The abnormal fact is that the user continued to appear as an Administrator to his computer. The above problems happened because the user had lost the ownership and his Administrative privileges during Windows 8 Refresh operation. User couldn't access the Change PC settings option (PC settings window cannot open at all). When the user tried to access the disk's C:\ contents, he received an 'access denied' error (C:\ is not accessible. The user couldn't create (or save) any new files in Word, Excel, etc.Ĥ. Several programs (e.g Word, Excel, etc.) couldn't run normally or they run with problems.ģ. The user couldn't download (and save) any files from Internet.Ģ. In a customer's computer, the following problems appeared after performing a Windows 8 refresh to the factory default state:ġ.
